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FAQ Terms of Sale

Terms of Sale

Refund Policy (Hard Copy)

In case of claiming a credit for damage during transit, defect in manufacture, or dispatch error, please call our sales office within 24 hours of delivery. Surplus stock may only be returned at the customer's cost. The customer must request a Return Merchandise 
Authorisation (RMA) number. Books must be received into our warehouse in original condition within 60 days of date of invoice. 
Books received in anything but original condition (damaged or shop-soiled) will not be eligible for a credit. 

Returns/Refunds (Digital Products)

Customers will receive a refund or be allowed an exchange for alternate digital products when purchased directly from BIOZONE if requested within 14 days of purchase. Digital products, which are purchased and accessed or have been downloaded are not eligible.

To obtain a refund, the customer will be required to supply their order and online access code information to Customer Service.

A third party administration fee of 20% of the purchase price is charged on all digital refunds.. 


Pricing and Availability

  • Discount price: Only applies when purchasing direct from BIOZONE. A minimum of 5 books of the same title must be purchased to qualify for this discount.
  • Regular Price (RRP): Applies to purchases of 1-4 books of the same title
  • Presentation Media: Receive a 50% discount on Environmental Science when purchased with Ecology or the Super Bundle. This offer also applies to customers who have previously purchased Ecology or the Super Bundle. It does not apply to individual download titles.
  • Some items may become unavailable for purchase.  Errors & Omissions Excepted.

NOTE: Prices listed exclude any import duty or local taxes that may be payable upon delivery. Any such charges are the responsibility of the customer.

Teacher Resource & IB Options CD-ROMs

A minimum of 10 copies ( i.e "adoption") of the corresponding workbook must be purchased to be eligible for the discount price. These products are supplied with a 1 year, 5 staff user license, and are only available direct from BIOZONE. See the full Conditions of Use. 


Customers may pay for their orders by institutional check which must be drawn on a US bank (no personal checks), or by wire (telegraphic transfer). Payment instructions will appear on the invoice. A 5% finance charge is liable for each month a payment is overdue. All Private sales MUST be prepaid.

Contact our office for more details on payment requirements.