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Terms of Sale

Return/Refund Policy

(Physical Products)

IMPORTANT: No refunds or returns will be accepted without a Return Merchandise Authorisation (RMA) number.

  • In case of claiming a credit for damage during transit, defect in manufacture, or dispatch error, please call our sales office within 24 hours of delivery.
  • Surplus stock may only be returned at the customer's expense.
  • The customer must request a Return Merchandise 
Authorisation (RMA) number.
  • Books must be received into our warehouse in original condition within 60 days from date of invoice.
  • Books received in anything but original condition (damaged or shop-soiled) will not be eligible for a credit.
  • BIOZONE charges a 10% administration fee on all stock returns.


(Digital Products)

Digital products are not eligible for a refund. All digital product sales are final. Digital products include but are not restricted to the following: 

• BIOZONE Academy

• BIOZONE eBooks 

• Presentation Media 

• Digital Teacher’s Edition


Pricing and Availability

  • Discount price: Only applies when purchasing direct from BIOZONE. A minimum of 10 books of the same title must be purchased to qualify for this discount.

  • Recommended Retail Price (RRP): Applies to purchases of 1-9 books of the same title

  • School Managed eBooks are half price when bundled with the corresponding copy of the printed title.

  • Some items may become unavailable for purchase.  

  • While every effort is made to keep this price list up to date, prices may change without notice.  

  • Errors & omissions excepted.  

  • All prices quoted are in NZD.  


Digital Teacher's Edition

A minimum of 10 copies of the corresponding Student Edition print book or eBooks must be purchased to be eligible for the FREE Digital Teacher's Edition. One FREE teacher licence per class set is provided. See the full Conditions of Use


Customers may pay for their orders by:

  • Direct Credit Payment - details will appear on the invoice 
  • Credit card (note: 5% surcharge will apply)

All private sales MUST be prepaid Please DO NOT SEND CASH

Online Model Answers

Online Model Answers are only available when purchased with class sets of 10+ Student Editions and come with a 1-year licence. This resource is only available directly from BIOZONE.

BIOZONE Promotions

Unless specified promotions advertised by BIOZONE are not available through resellers.